Privacy Policy
Last updated:
At EzyLashes, your privacy and trust are extremely important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
Who We Are
This website is operated by EzyLashes.
For the purpose of data protection laws (GDPR), we are the data controller of your personal information.
If you have any questions, you can contact us at:
Information We Collect
When you visit or shop on our website, we may collect the following information.
Information You Provide Directly
- Full name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Order details and purchase history
Payment Information
All payments are processed securely through trusted third-party providers such as Shopify Payments, Stripe, PayPal, Apple Pay, or Google Pay.
We never store your card details.
Automatically Collected Data
- IP address
- Browser and device information
- Pages visited and time spent on site
- Cookies and analytics data
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Prevent fraud and protect our business
- Improve our website and customer experience
- Send marketing emails if you opt in
We will never sell your personal data.
Legal Basis for Processing
Under GDPR, we process your data based on:
- Contract – to fulfil your orders
- Legal obligation – for accounting and tax records
- Legitimate interest – to improve our store and prevent fraud
- Consent – for marketing emails and cookies
You can withdraw consent at any time.
Sharing Your Information
We only share your information with trusted service providers necessary to run our store, such as:
- Shopify
- Payment providers
- Shipping carriers
- Email and marketing platforms
- Analytics tools
International Data Transfers
Some of our service providers may process data outside the EU.
When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
Data Retention
- Order information: up to 7 years for tax and legal obligations
- Customer accounts: until you request deletion
- Marketing subscriptions: until you unsubscribe
Cookies
Our website uses cookies to:
- Keep items in your cart
- Improve website performance
- Understand visitor behaviour
- Show relevant advertising
You can control cookies through your browser settings.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Request a copy of your data
To exercise any of these rights, email:
Data Security
We take security seriously and use industry-standard measures to protect your data.
All payments are encrypted and processed securely.
Marketing Communications
If you subscribe to our newsletter, we may send you:
- Promotions
- New product launches
- Beauty tips and updates
You can unsubscribe at any time by clicking the link in our emails.
Changes to This Policy
We may update this policy occasionally to reflect changes to our services or legal requirements.
Contact Us
If you have any questions about this Privacy Policy, please contact:
We typically respond within 48–96 hours Monday to Friday.
For additional information, please also review our Shipping Policy, Return Policy, and Terms of Service.
